Marlborough, MA · Full-time · Onsite · $24 to $28 an hour
Logistics Coordinator, Practice Operations, Clinical Research
About Us
Hawthorne Health is a leading community site network and home research visit solution provider, with 20+ sites and more than 2,000 research experienced healthcare professionals across the U.S. Hawthorne leverages convenient, trusted, healthcare locations, identified patient data, and intelligent technology to accelerate patient access, improve retention, and reduce study costs. By embedding high-quality research within local communities, Hawthorne makes clinical trials more accessible and convenient for patients. Our community-based model shortens timelines and helps bring better treatments to market, faster.
The Logistics Coordinator is responsible for coordinating, shipping, tracking, and managing the movement of critical medical equipment across the U.S. This role ensures health care providers have fully functional units at all times by overseeing end-to-end logistics, maintaining accurate equipment records, coordinating returns and replacements, and supporting internal teams with timely communication. The coordinator plays a key role in maintaining service continuity, equipment availability, and operational efficiency.
Responsibilities
- Coordinate domestic shipments through FedEx, including scheduling pickups, generating labels, tracking deliveries, and resolving delays or shipping exceptions.
- Prepare and ship dry ice and temperature-sensitive materials in accordance with study requirements.
- Coordinate the end-to-end shipment of medical equipment—including ultrasound machines, interrogators, accessories, PCA strips, and supplies—among heroes across the U.S.
- Coordinate equipment returns, replacements, backup deployments, and rush shipments to meet operational needs.
- Ensure high-value medical equipment is properly packaged, labeled, and protected for safe transit.
- Prepare and organize equipment for new study onboarding, verifying serial numbers, equipment status, and condition before shipment.
- Monitor equipment inventory and help ensure each hero has a functional, ready-to-use unit.
- Inspect returned equipment, document damage, and coordinate repairs or replacements.
- Maintain inventory of commonly used supplies and place orders to prevent operational delays.
- Communicate with heroes, schedulers, support teams, and vendors about equipment needs, shipment status, and estimated delivery times.
- Keep shipment and asset information current in internal systems, including SAP/ERP, Monday.com, and asset-tracking tools.
- Maintain accurate shipping records and supporting documentation to support audit readiness.
- Follow applicable internal SOPs, GCP guidelines, and study-specific instructions for equipment handling, storage, shipping, and turnaround.
Shipping and Courier Coordination
Equipment and Supply Management
Operational Coordination and Systems
Documentation and Compliance
Qualifications
- Experience in logistics, shipping, warehouse, or clinical research operations.
- Experience handling medical devices or working in supply chain operations.
- Strong attention to detail and accuracy, especially when tracking high-value medical equipment and maintaining records.
- Strong communication, organization, and multitasking skills.
- Ability to work independently and collaboratively with a remote team.
- Proficiency with Microsoft Office and ability to learn new systems quickly.
- Ability to lift and move boxes weighing up to 30 pounds.
- Familiarity with FedEx shipping processes, including shipment exceptions.
- Familiarity with Monday.com and ERP systems.
Preferred Qualifications
Schedule
- Monday - Friday, 9am - 5 pm EST
- On-Site at the Marlborough, MA office
Hawthorne Health is transforming the clinical trial landscape through an innovative site model that integrates research into community-based settings like local pharmacies. By meeting patients where they already receive care, we are improving access, strengthening trust, and driving more inclusive and efficient trials.
We welcome the opportunity to connect with individuals interested in being part of this evolving model.